The problem
AI Agent in Chat
Built for the conversation that is actually resolved
Accurately retrieved knowledge, fully planned and controlled processes. One agent, on your website and in your mobile app.
Your customers have been seeing this for years. Chat widgets were designed to queue tickets, not resolve problems. The bot was always a waiting room. That model made sense when bots could only answer FAQs. It doesn’t hold anymore - when an AI agent can execute a return right away.
So we rebuilt how conversations work.
From answering
to resolving
AI that doesn’t just respond - it takes action.
Following your processes, no best guesses.
Every condition you define is evaluated against real data, every time.
Acting in place of answers alone.
Conversations ending with something done instead of human agent to-dos.
The conversation stays human.
While Decision Engine runs the logic underneath, the customer experiences a natural flow.
Every decision is fully traceable.
Every block that ran, every condition that was checked, every API that was called is logged automatically.
You decide how it executes with Flows.
Most AI tools ask the LLM what to do. They interpret your policies, guess at the right answer, and often get it wrong.
Zowie works differently. When a customer reaches out, Zowie routes to the right process - one you designed to be executed step by step. Your logic handles the decisions - nothing gets improvised.
Engineering governs, CS operates.
Advanced to serve your customers.
Two teams, one deployment - configuring the experience and owing the infrastructure don’t block each other.
engineering
Infrastructure, determinism
SDK deployment, integrations, event hooks, full platform tracing. Your team gets something extensible by design, built to production standards using the open API.
Web widget Shipped as a JavaScript file, no framework dependencies. Lifecycle management, session handling, and real-time messaging included.
Mobile SDK Native integration for iOS and Android apps. Same payload structure, same capabilities as web: text, voice, dictation.
Customer context Pass authenticated user properties, business unit identifiers, or any custom parameter your processes need.
Outcome callbacks Indicate how a conversation ended: successfully resolved or not. Use these to trigger downstream logic in your app.
Helpdesk handoff When escalation is triggered, the full conversation transfers to your connected helpdesk.
customer success
Experience, brand voice
Owing everything inside the conversation and the feedback that comes after. Your team drives the iteration - that's what makes the pace of improvement possible.
Appearance and branding Colors, logo, avatar, agent name, greeting copy.
Language and tone The tone and communication style reflecting the Persona you defined, in multiple languages, in every market.
CSAT collection Post-interaction feedback with results fed directly into Supervisor alongside your quality scores.
Proactive engagement Open the right conversation at the right moment, without you watching every session or filing a single ticket to make it happen.
Escalation behavior When the agent reaches the edge of what it can resolve, it hands off without the customer noticing the seam. Full conversation context travels with it.
A solution for enterprises
“We tried other solutions, but they had limited automation potential. Many tools couldn’t sync with our diverse markets or brands, meaning they couldn’t provide the omnichannel service we wanted. After testing Zowie, we knew we’d found the one. It’s rare to have a partner like Zowie that just gets it done.”
Aleksandra Smyk
Automation Expert
Curious to learn more?
Let’s talk about how Zowie AI Agent will make you run every customer interaction accurately, instantly, and vendor-proof.
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