Orchestrator
Decides what reaches your team. Routes every conversation, escalates when needed, and hands off with full context.
Platform · Inbox
Helpdesk, after AI.
The helpdesk built into Zowie. When the AI agent hands off, your team picks up the same conversation. Every decision, every action, every customer signal, already in view.
Teams running Inbox in production
app.zowie.com / inbox
All openHanded off from AI38
Lena R. · #482012m
Reorder 3-pack, wrong shade
AI ▸ youMarco T. · #4819814m
Refund processed but card not credited
AI ▸ youPriya K. · #4819138m
Subscription pause for July
with youTomás A. · #481841h
Address change after dispatch
with youLena R. · #48201
Reorder 3-pack, wrong shade · Order #ML-77140
From AI agent
Customer received Foundation No. 12 instead of No. 14. I confirmed the SKU, opened a free reshipment of No. 14, kept No. 12 as a courtesy. Asked for human review on loyalty credit - she's Tier 3.
Handed to you · 2m ago
Apply Tier 3 loyalty credit ($25) and confirm with Lena.
The shift is already here.
The work has changed. So should your helpdesk.
Most help desks were built when humans handled every ticket. AI was bolted on the front. That world is over.
- 01
AI handles the routine - refunds, shipping updates, FAQs, returns. Volume drops. Each conversation that lands with a human carries more weight.
- 02
The tickets that reach your team are the ones that need judgment: high-value, regulated, emotionally charged. A different kind of work.
- 03
Inbox is built for those conversations. Every AI action, every order detail, every customer signal - already in view when you open the ticket.
Across enterprises on Zowie
up to 90% resolved by AI
Built for the people doing the work.
The substrate. Eight surfaces your team uses every hour.
Hi Lena, sorry about the mix-up. Sofia already booked your No. 14 reshipment and you can keep the No. 12 on us.
Rewrite · Warmer · Shorter⌘⏎
Write Assist
Drafts replies in your brand voice. Corrects grammar in line.
Recap
- 01Allergic reaction after returning product, received as gift.
- 02Order placed under different account, refund eligibility unclear.
- 03Wants medical reimbursement, legal review flagged.
Quick Summary
Turns long threads into a recap your team can act on in seconds.
PL → EN
My internet hasn't worked for two days. When will it be fixed?
EN → PL
Mój internet nie działa od dwóch dni. Kiedy zostanie naprawiony?
Live Translation
Inbound and outbound, across 175 languages.
Send and close⌘⏎
Search inbox⌘K
Apply template⌘/
Hand back to AI⌘H
Keyboard-first
Send, close, search, switch tickets, apply templates. All of it from the keyboard.
Lena R.Customer
LTV
$2,840
Orders
11
NPS
9
Connected
ShopifyOrder ML-77140 · 3-pack
GorgiasMigrated 2,184 records
Unified customer view
Order history, past conversations, integrated systems in one panel.
Searchrefund delay courier
01Courier refund · 5–10 day delay
02Lost-in-transit replacement
03Tier 3 goodwill credit
Templates with search
Search macros by content. Preview before you send.
Lena R. - open tickets
#48201Wire transfer failed, second attempt
#48198Disputed transaction · $1,240
#47990Card replacement after fraud alert
#47714KYC document re-upload
Related conversations
Inbox surfaces every open ticket from the same customer or order. No resolving the same issue twice.
SubjectFw:Reorder 3-pack, wrong shade
PDFreceipt-77140.pdf · 2 of 4 pages
IMGshipment-FN14.png · cropped
Attachments edited on forward
Email, done right
Rich text, BCC, in-line images, attachment editing on forward. A first-class channel.
That’s Inbox. Everything your team uses every hour. Nothing they don’t.
Less in the inbox. Because the platform does more.
Less software in the helpdesk because the platform is doing the rest. Less to configure. Less to maintain. Faster to deploy.
Zowie Platform · Work Distribution
4 upstream · 1 surface
OrchestratorRoutes the conversation.
Flows + PlaybooksExecute the decisions.
SupervisorScores the quality.
KnowledgeRetrieves the answers.
InboxThe Human Surface
For the work that’s left.If you already have a helpdesk
Do you like your current helpdesk? We doubt it. Try Inbox.
Not ready yet? Keep yours (for now). Zowie integrates with Zendesk, Salesforce, Freshdesk, and Genesys.
Try Inbox
“Significant growth in our ticket volume put major strains on our team. We needed multiple tools to do one job, and using them all was unreasonably costly and time-consuming.”
Małgorzata Miąsik
Operations Center Director, AirHelp
The platform around Inbox
The platform around the inbox.
Inbox is the surface. The rest of the platform is what makes it work. Routing, automation, quality, and integrations - all running upstream before a ticket reaches your team.
- See Orchestrator
- See Insights
Insights
Performance across every conversation. Volume, resolution rate, and quality scores - by team, agent, or channel.
- See Integrations
Integrations
CRM, OMS, loyalty, payment - connected once in the platform. Available in every ticket your team opens.
- See Security & Compliance
Security & Compliance
Governance, audit trails, and certifications. Inherited by every conversation your team handles.
